RETURNS & EXCHANGES
Our return policy is designed with our customers in mind! For returns, you can opt for a replacement of the same item, exchange it for a different one, or request a credit note that never expires. If you need to return a product, contact our support team at support@justwowfactory.com within 2 days of receiving your order to start the return process. Please read the Return & Exchange Policy
7 days re-fixing policy covers loose thread, broken thread (No accidental damage) at no extra cost.Our policy lasts 7 days only. If 7 days have gone by since your purchase. Unfortunately we can’t offer you a replacement or exchange. However you can take the advantage of our customer friendly re-energising & accidental damage policy.
We earnestly ask our customer to make opening videos of parcel after taking the delivery from shipping company. So that you have satisfaction later in case missing product , damage or different product received related issues. Please reach us immediately with the video, so that we can take necessary action and ensure you a peace of mind with delivery of right product. We will not entertain any request for refund or return in absence of any opening video or explicit proof. Our all boxes are wrapped properly with our branded adhesive tape around.
We always send the same item that we represent in our website. Images are only sole representation of product,Our products are shot in different lighting and environmental condition, there are off chances in little deviation in colours some time due to lighting.
We can give you one exchange with product of same or higher value, provided you inform us in 24 hrs of receipt of the product, that you want replacement for. In that case you have to ship the product back to our warehouse address. Shipping cost has to be born by custome
We certainly empathise with you on this point. That is why we alway keep our brand tape affixed around the box in order to thwart the tempering. But There are chances of tempering with the boxes between dispatch to delivery. So be mindful at the time of delivery, please carefully notice the box and if there is any sign of tempering or you don't find our brand tape on the parcel or you find parcel damaged or looks suspicious, please don't accept that from the courier
We can not exchange the customised product with other product under any circumstances as we always make the product as per specification and show it to customer before dispatch.
Unfortunately we don't sell product on this conviction. Every stone has their own metaphysical properties and there effect are not guaranteed or ascertained by any labs or healers or by us in any way. We sell the jewellery not the effects. There is no correlation between good times and bad times with stones, its just coincidence, that makes customer believe or discard it.
LIFETIME GUARANTEE
We have been working hard over the years in excelling product quality and customer's satisfaction. Our most products are hand and hard work of our artisans and making team. These products can not vouched for life long guarantee. These products are subject to use and way of wearing or keeping the products. Threads are bound to loose or frail over the period, metal specially alloy will loose it sheen and get discoloured. Howe ever our customer can seek the benefit of our Re-fixing policy
Every product has life cycle and our items too are not intact. Due to heavy, continuous or rough usage, item is bound to loose its charm due to broken or frail threads, strings and elastic bands, cracked beads, broken closures or clasps.
Yes we can repair your product after the replacement policy lapses. Please you can read our re-fixing policy
In that case you need to bear the to and fro shipping charges along with some repair charges incurred on any metal or additional material to pump new life in to the item. You can reach out our whatsapp no +91-7042769161. In this case we will need your ORDER ID that start with with our brand name "JWF" followed by some numerics
Customization
We can customise the product based on you requirements excluding metal items, which we unfortunately can not due to nature of job required. For customisation on bracelets, necklace and mala using natural stones, Please reach out us at whatsapp no +91-7042769161.
Unfortunately customized items can not be shipped on cash on delivery, for that you have to pay the amount before dispatching the products. The amount is charged after we show you the image of the customised item followed by your confirmation.
SHIPPING
Cash on delivery order is subject to the confirmation by our order processing team. However you can read our shipping policy
Any uncontactable, unreachable address or incomplete address is not processed.
Standard deliver time is 2-5 days (India). For international countries, it varies from 6 days to 25 days.
Cash on delivery is available to metro cities and certain pin codes, While prepaid delivery is available across almost every pin code in india..
There are certain factors, which are not in our control like Government, human and God made events, where we can not help until the situations ease. There can be force majeure, strikes, road blocks, supply chain disruption due to movement or rally or any insensitive issue, or outbreak of epidemic. In that case we urge our customers to practice patience and hope for the easing of situation
There are many reasons of cancellation.
1-Your address is not right and incomplete
2-Your previous history of not receiving any order placed on COD
3-Frequent order and then cancellation
4-Not contactable or no confirmation.
Shipped order can not be cancelled after confirmation. Cancellation can be done if order was not confirmed or shipped. Because we want to give you fast delivery and we alway dispatch the order same day before 3pm.